THE PLATFORM
The decision intelligence platform purpose-built for LCRI.
Service ID combines homeowner photo verification, machine-learning classification, and funding intelligence into one platform — turning LCRI compliance from an inventory problem into a strategic advantage.
HOW IT WORKS
From homeowner photo to defensible inventory in three steps.
Service ID's verification workflow is built for speed, scale, and scrutiny — designed to satisfy LCRI baseline requirements without the staff burden or consulting fees most utilities have come to expect.
Homeowner Submits Photo
Utilities reach homeowners through whatever channel works — letters, postcards, email, text, QR codes, or bill inserts. Customers snap a photo of their service line where it enters the home and submit in under 90 seconds. No app download. No utility staff time required.
Machine Learning Classifies and Verifies
Service ID's ML model analyzes each submission for material, condition, and confidence — flagging edge cases for human review. Corrections happen with a single click; no data entry, no workflow burden. Validated above 95% accuracy in real utility pilots.
Utility Receives Decision-Ready Data
Verified classifications flow into your inventory dashboard, mapped to parcels and integrated with funding eligibility, replacement planning, and historical asset records. Defensible under LCRI baseline scrutiny.
That's the workflow. Below is the platform that makes it work at scale.
THE DATA LAYER
Verified Inventory
Service line classifications backed by homeowner photos and machine-learning verification — not predictive modeling, not statistical inference. When a regulator asks how you know, you have the photo.
- 95%+ classification accuracy at scale
- Photo evidence stored and retrievable for every classification
- Defensible under LCRI baseline review and EPA scrutiny
THE CAPITAL LAYER
Funding Intelligence
Every replacement mapped to a funding source — Drinking Water State Revolving Fund, principal forgiveness, EPA grants, state-specific programs. Service ID translates your verified inventory into an optimized capital strategy.
- Principal forgiveness optimization with DAC scoring built in
- Multi-state funding program coverage (WI, IL, IN, MI, OH and expanding)
- Eligibility analysis by parcel, neighborhood, and replacement phase
THE EXECUTION LAYER
Replacement Planning
Verified data and funding strategy converge into phased, sequenced multi-year replacement plans. Every replacement is matched to capital, sequenced by priority, and mapped to LCRI compliance milestones.
- Multi-year phased plans aligned to LCRI 10% annual replacement minimums
- Priority sequencing by risk, equity, and funding eligibility
- Stakeholder-ready presentations and public-facing transparency outputs
THE PLATFORM LAYER
Utility Intelligence
Hydrants, meters, mains, council decisions, field notes, retiring engineer knowledge — captured, structured, and searchable. Service ID becomes the system of record that gets smarter the longer your utility uses it.
- Multi-asset capture beyond service lines (hydrants, meters, mains)
- Institutional knowledge digitization — searchable across decades of records
- AI-powered query layer: ask your utility anything, get sourced answers
BUILT TO STANDARD
Designed for the regulators who'll be reading your inventory.
Service ID is built by water policy veterans. Every workflow, every output, every audit trail is designed to survive regulatory scrutiny — because we've sat on the regulator's side of the table.
LCRI-aligned by design
Built around EPA's Lead and Copper Rule Improvements baseline requirements, classification standards, and reporting expectations.
Decade of regulatory experience
Founded by a water policy veteran with nearly 10 years at Wisconsin DNR and the Public Service Commission.
Audit-ready outputs
Every classification, every funding match, every replacement decision is logged, sourced, and exportable for state and EPA review.
READY TO SEE IT
The fastest way to understand the platform is to see it run.
Walk through Service ID with our team — your verified inventory, your funding picture, your replacement plan, on your data.